Every day, we hear buzz about the innovative ways artificial intelligence could drastically change our professional lives. From ChatGPT to virtual reality meetings to AI-generated spokespeople, rapidly evolving AI tools are creating an image of a cutting-edge, tech-heavy workplace of the future. But AI’s biggest wins may actually come from its least flashy applications.
I’m a professor at USC’s Marshall School of Business and a communications consultant for global businesses. My research suggests AI’s stealth benefit is that it’s going to make us better at email. This probably sounds mundane, and some are skeptical AI could make emails worse, but I believe it will be hugely beneficial for our day-to-day productivity. While email has been around for decades, it still utterly dominates workplace communications. We’ve been sold countless “email killer” tools promising to replace the often-groaned-about technology once and for all, yet we keep going back to it.
Read the full article at Fast Company.
This article was produced by Footnote in partnership with University of Southern California Marshall School of Business.