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Leading Edge

Emotional Intelligence is the Secret to Leadership in Times of Crisis

Scott Taylor and Wendy Murphy, Babson CollegeSeptember 30, 2020November 9, 2021
delicate leadership
Sections
  • Business
  • Government
  • Society
Topics
  • Communication
  • Emotional Intelligence
  • Leadership
  • Management
  • Productivity
  • Remote Work
  • Workplace

Amid the chaos of recent months, the world has latched onto leaders who seem capable of righting the ship. Some we may have expected, such as heads of state like New Zealand’s popular Prime Minister Jacinda Ardern and Germany’s longtime Chancellor Angela Merkel. Others were perhaps less obvious, including NBA Commissioner Adam Silver, 3M CEO Mike Roman, and New York Governor Andrew Cuomo.

However, the connection between all of these figures can be found in the words used to describe their leadership styles. Ardern’s response to the pandemic has been characterized as “empathetic,” Silver’s as “honest,” and Cuomo’s as “reassuring.” They each have a relational approach to leadership that enables them to cultivate a positive emotional climate and obtain buy-in for a shared vision of how to weather our current crises. For instance, after Ardern was turned away from a crowded café due to social distancing rules, her office said that “she just waits like everyone else,” demonstrating her willingness to share the same hardships as her fellow New Zealanders.

Our research over the past two decades demonstrates that emotional and social competence are essential components of effective leadership, particularly the kind of entrepreneurial leadership needed to navigate the uncertainty and ambiguity we currently face. Entrepreneurial leaders have an outward focus and a growth mindset that empowers them to work collaboratively with others to solve complex, undefined problems and generate new opportunities. They draw on their social and emotional skills to promote a positive emotional climate and meet the needs of employees and citizens for trust, security, and connection in the midst of turmoil…

Read the full article online at Entrepreneur.

This article was produced by Footnote in partnership with Babson College.

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Contributed by

Scott Taylor

Scott Taylor

The Arthur M. Blank Endowed Chair for Values-Based Leadership
Babson College

Scott Taylor is the The Arthur M. Blank Endowed Chair for Values-Based Leadership at The Blank School at Babson College. He is also a research fellow with the Coaching Research Lab at Case Western Reserve University, a member of the Consortium for Learning Innovation convened by McKinsey & Company, and a core member of the Consortium for Research on Emotional Intelligence in Organizations (CREIO).

Wendy Murphy

Wendy Murphy

Associate Dean &
Professor of Management
Babson College

Wendy Murphy is the Associate Dean of the Undergraduate School and a Professor of Management at Babson College. She teaches organizational behavior, leadership, and negotiation across undergraduate, MBA, MSEL, and executive education programs.

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