As Technology Marches Forward, Who Gets Left Behind?

Eight-year-old Lalitha¹ has been blind from birth and, like nearly 90% of the world’s visually impaired population, she lives in a developing country. Unlike most blind people, however, she has an opportunity to become literate by learning braille at a small private school dedicated to educating low-income blind children.^(a)

A few years ago, Lalitha’s teachers were concerned about her progress. No matter what exercise they assigned her, the outcome was the same: a single cell of braille with all six dots embossed. Then, Lalitha was chosen to test a computerized braille-writing tutor developed by our team of researchers at Carnegie Mellon University.³ As she wrote using the electronic slate and stylus, the technology provided immediate audio feedback to guide her writing and correct her mistakes.^(b) The tool revealed what was holding Lalitha back: She understood everything about braille except the concept of writing each character in a different cell – a simple mistake that was nonetheless difficult for her teachers, most of whom were themselves blind, to diagnose.

The computerized tutor helped Lalitha move forward in her quest for literacy, but many of her peers will not be afforded the same opportunity. While blind people in developed countries have access to innovations like screen readers, braille typewriters, and braille printers, most of the world’s visually impaired population must make do with the slate-and-stylus method that has been in use since braille was invented.^(c)

The Technological Divide

Lalitha’s story is the exception to a general rule: Much of the developing world lacks access to technologies that many people in wealthier nations consider basic. For example, 77% of people in the developed world have access to the internet, compared to 31% of people in the developing world and 16% of people living in Africa.⁴ Technological advancements cater to the whims of consumers in the U.S., Europe, and other wealthy regions, at prices they can afford, while the rest of the global population is often left to repurpose existing technology or find ways to do without.

This disparity in access to innovation doesn’t just exist between wealthy and poor nations. The development and distribution of technology often caters more to the rich, the young, the educated, those without disabilities, and other privileged groups.^(d) In the U.S., for example, just over half (54%) of adults with disabilities use the internet at least occasionally, compared to 81% of the non-disabled population.⁷

One reason for these disparities lies in the assumptions businesses make about the purchasing power of less privileged communities. Simply put, people don’t believe these potential customers have enough money to justify the cost of developing technologies tailored to their needs. Mobile carriers, for example, do not always consider it worthwhile to spread cellular networks to rural areas where they assume few will use them.

Broadening the Benefits of Innovation

The tendency of innovation to cater first to the needs of the wealthy and powerful is slowly beginning to shift. In the 1990s, as the internet, mobile phones, and other communications technologies were becoming more advanced and widespread, the Information and Communication Technology for Development movement (known as ICTD or ICT4D for short) was born.⁸  The ICTD community consists of government agencies, non-profit organizations, businesses, and researchers dedicated to addressing the challenges faced by developing communities through technological innovation.

Non-profits and governmental organizations like the United Nations are increasingly recognizing the role technology can play in international development. The U.N.’s  Millennium Development Goals include expanding internet access, and the agency established a Global Alliance for ICT and Development in 2006. At the same time, social enterprises are using business approaches to achieve missions such as distributing technology to underserved communities.^(e) Traditional profit-driven businesses are also beginning to recognize the “fortune at the base of the pyramid” – the often untapped potential of the poor to contribute to the global market.⁹ Industry giants Microsoft and IBM have established research centers to develop technology solutions for marginalized communities, and Facebook and Google are spearheading efforts to bring the internet to developing regions.

Researchers and academics across the world have joined this movement to explore how technology can be better designed and distributed to meet the needs of underserved populations. At yearly conferences and research centers at major universities, this community brings together technologists interested in creating technology for underserved populations and social scientists with an understanding of international development.

Within academia, the ICTD movement has given rise to a variety of innovations targeted to people in the developing world. Engineers at the University of Washington designed low-cost portable ultrasound devices for midwives in communities where medical services are limited. The Indian Institute of Technology created AAQUA (Almost All Questions Answered), an online agricultural information portal that crowd-sources answers to questions from Indian farmers.^(f) My research team at Carnegie Mellon has designed and tested small robotic boats that can monitor flooding and deliver supplies in emergency situations at a low cost.¹⁰ These creative, low-cost solutions might be overlooked in research driven mainly by the needs and interests of those in the developed world.

To support the creation of ICTD innovations like these, I established the TechBridgeWorld research group at Carnegie Mellon’s Robotics Institute. The focus of our research is creating educational tools for underserved populations and assistive technologies for people with disabilities. Understanding our users is critical to developing tools tailored to their needs. For projects like our braille tutor, we partner with schools to develop and distribute technologies that help their students learn.^(g) Other TechBridgeWorld inventions include navigation aids for the visually impaired and software that allows braille printers to print tactile graphics.

Bridging the Gap

While technology is critical, it is not a magic bullet that can simply be dropped into a community. Successful ICTD research requires understanding social and cultural contexts as well as technological needs. It often entails crossing cultural, linguistic, and geographic boundaries. It is, by necessity, a multidisciplinary effort that requires the skills, efforts, and resources of many different sectors and organizations.

At TechBridgeWorld, we have found that a key element of success is the formation of strong partnerships in target communities. These relationships help us understand the local context around the use of a particular technology, how to ensure access for different demographics, and how to sustain a promising intervention over time. For example, the braille-writing tutor used by Lalitha is based on the traditional curriculum followed by most of our partner schools. It incorporates mechanisms to customize vocal feedback in local accents and trusted voices.

Underserved populations can be more than partners in projects initiated by researchers in the developed world; we now see a growing network of innovators coming from within these communities themselves. For example, organizations such as the African Robotics Network are striving to empower a new generation of technologists in Africa who can create innovation rooted in a deep understanding of the needs of their communities.

Just as its leaders will not come solely from the developed world, the benefits of ICTD will not be limited to the developing world. When faced with innovation challenges that present a large number of constraints, researchers are likely to develop solutions that are more economical, robust, and accessible. An increasingly diverse set of innovations and innovators has the potential to enhance technology for the entire global population.