From Microsoft to Barclays Bank, corporations are increasingly using AI to track employee productivity, automate performance evaluations, and recommend job improvements.
A survey released before the pandemic found that 90% of global business leaders were planning to implement or expand AI in their companies. This trend has only accelerated as bosses want to keep an eye on remote workers by monitoring their phone and computer usage.
Companies are banking on AI to improve the productivity of their employees by analyzing large amounts of data with greater precision than humans. This increases the speed, accuracy, and helpfulness of performance evaluations, offering high-quality, detailed feedback to workers in a way that managers cannot.
AI isn’t perfect, however. The use of flawed, biased data complicates the assumption that machines are impartial. Employees fear technology infringing on their privacy and undermining their autonomy. At the end of the day, people are social creatures and, in most scenarios, prefer human interactions over AI.
Read the full article at Fast Company.
This article was produced by Footnote in partnership with University of Southern California Marshall School of Business.