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AI in Workplace

AI Can Hurt Worker Morale When Managers Don’t Have These Specific Skills

Nan Jia, University of Southern CaliforniaJune 23, 2022October 31, 2022
cubicle
Sections
  • Business
  • Technology
Topics
  • Artificial Intelligence
  • Bias
  • Big Data
  • Business Strategy
  • Productivity

From Microsoft to Barclays Bank, corporations are increasingly using AI to track employee productivity, automate performance evaluations, and recommend job improvements.

A survey released before the pandemic found that 90% of global business leaders were planning to implement or expand AI in their companies. This trend has only accelerated as bosses want to keep an eye on remote workers by monitoring their phone and computer usage. 

Companies are banking on AI to improve the productivity of their employees by analyzing large amounts of data with greater precision than humans. This increases the speed, accuracy, and helpfulness of performance evaluations, offering high-quality, detailed feedback to workers in a way that managers cannot.

AI isn’t perfect, however. The use of flawed, biased data complicates the assumption that machines are impartial. Employees fear technology infringing on their privacy and undermining their autonomy. At the end of the day, people are social creatures and, in most scenarios, prefer human interactions over AI.

Read the full article at Fast Company.

This article was produced by Footnote in partnership with University of Southern California Marshall School of Business.

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Contributed by

Nan Jia

Nan Jia

Dean's Associate Professor in Business Administration, Marshall School of Business
University of Southern California

Nan Jia is Dean's Associate Professor in Business Administration. She holds a PhD in Strategic Management from the Rotman School of Management, University of Toronto (Canada). Her research interests include corporate political strategy, business-governance relationships, emerging technology in management, and corporate governance in international business. Nan’s research has been published in multiple top journals in strategic management. She currently serves as an associate editor for the Strategic Management Journal and on the editorial boards of multiple leading academic journals.

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